Customer Support

Welcome to YearRound customer support, please search to find your query or contact us.

Most frequently asked questions

• How can I advise the hotel of my preferences regarding room type, view etc?
• How can I be sure my credit card information is safe?
• Do I receive a confirmation of my Hotel Booking?
• Can I change or cancel my hotel booking?
• What are the differences between last minute rates and rates that fall beyond a 28 day period?
• What happens if the activity supplier cancels?
• Are the Hotel rates for a room or per person?
• Can I package up a Hotel and Attraction and book them all at once?

Tips and Advice

• How can I be sure that my hotel is right for me?
• I am on a budget, what are the best accommodation options?
• Should I avoid hotels when a major event is on?
• Is there an issue with having a passport with only a few months left on it before expiry?
• What tips do you have in relation to arriving and checking into your hotel room?
• What should I consider when leaving the Hotel room for the day or evening?
• When is it best to travel to New Zealand?